The following sets out the return and refund terms from our Terms of Sale.
Right of withdrawal
As a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you, or a third party (other than the carrier) indicated by you, take physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision by a clear statement (e.g. email or the model withdrawal form in the Annex) before the withdrawal period expires. To meet the deadline, it is sufficient to send your communication before the period has expired.
Effects of withdrawal. You must send back the goods without undue delay and no later than 14 days from the day you notified us of your withdrawal. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
We will reimburse all payments received from you, including the standard delivery costs, without undue delay and no later than 14 days from the day we are informed of your decision to withdraw. We may withhold reimbursement until we have received the goods back, or you have supplied proof of having sent them, whichever is earliest. We will use the same means of payment you used, unless otherwise agreed; the reimbursement will not cost you anything.
Conformity of goods and complaints
The goods must conform to the contract. If a product is defective and this is not caused by you, you are entitled, under the Sale of Goods Directive and applicable national law, to have the defect remedied by repair or replacement, and where appropriate to a price reduction or to terminate the contract. You benefit from a minimum two-year legal guarantee of conformity from delivery.
If you discover a defect, notify us within a reasonable time by contacting post@coastkey.no. This legal guarantee applies in addition to, and independently of, any commercial warranty offered by us or the manufacturer, which may give you further rights.
Model withdrawal form
To exercise your right of withdrawal, you can complete the model withdrawal form and send it to post@coastkey.no:
